Customer Support Administrator
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Customer Support Administrator

Salary £27,144
Location Bruntingthorpe
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This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

The Role

Administrator

Bruntingthorpe

£27,144

40 hours per week (Monday – Friday)

Accelerate your career with a company that leads the way! 

Manheim Vehicle Services, part of the Cox Automotive Group, is a fast-moving, evolving business that supports de-fleet operations, multiple remarketing channels, and a full range of vehicle preparation services — making sure vehicles are ready for both wholesale and retail markets.

At the heart of service delivery and behind the scenes is the Customer Experience Team who play a vital role in managing a wide range of customer needs with speed, precision, and care. As we grow our service offering and expand our client base, delivering on service level agreements and maintaining the highest standards is more important than ever.

Our team members are the driving force behind this success — making sure every customer requirement is met and that we deliver operational excellence and outstanding service at every step.

Why Join Us & What’s In It For You? 

As a Cox Automotive team member, you’ll have access to a wide range of benefits, including exclusive discounts, cashback offers and our brilliant peer to peer recognition scheme.  And there’s even more to enjoy:   

  • Option to buy additional holiday days 
  • Your birthday off every year - paid 
  • One annual Well-Being Day for you to relax and recharge 
  • One paid Charity Day to give back and support a cause that matters to you 
  • Opportunities for career progression across the Cox Automotive network 
  • Competitive pension scheme 

About The Role

We’re looking for a highly organised and customer-focused Administrator (internally referred to as a Customer Support Administrator). You’ll play a key role in ensuring accounts are administered accurately, SLAs are met and every customer interaction reflects the high standard of service we pride ourselves on.

This is a fast-paced, process-driven administrative role where attention to detail, strong organisational skills and the ability to manage high volumes of documentation are essential. You’ll be working as part of a collaborative team of seven Administrators, supporting each other to deliver a smooth and efficient service.

What You’ll Be Doing

· Ensuring all administration is completed accurately and within agreed SLAs.

· Handling high volumes of vehicle documentation, including processing and filing of V5 documents securely and accurately.

· Managing and organising physical paperwork, including filing documents into storage containers and maintaining clear records.

· Handling and logging loose vehicle items, ensuring they are tracked and stored correctly.

· Managing vehicle key storage and maintaining accurate key tracking records via internal spreadsheets.

· Updating and maintaining spreadsheets and internal systems with a high level of accuracy.

· Processing daily post and ensuring documents are sent to the correct customers on time.

· Booking vehicles into multiple locations and updating systems accordingly.

· Using multiple internal and external customer databases and systems.

· Liaising with other sites and auction locations to ensure vehicles transition smoothly to sale.

· Responding to a high volume of customer emails in a timely and professional manner.

· Acting as a point of contact for customer enquiries via email and telephone (shared across the team, with a relatively low call volume).

What We’re Looking For

· Strong administrative experience, ideally within a fast-paced or process-driven environment.

· Excellent attention to detail, with experience of handling high volumes of documentation accurately.

· Confident and accurate data entry skills, including maintaining records in spreadsheets and internal systems.

· Well-organised with the ability to manage multiple tasks and meet tight deadlines.

· Experience working within structured processes, regulations, or SLAs.

· Excellent written and verbal communication skills, particularly when managing email enquiries.

· Previous experience of handling queries and complaints professionally.

· Flexible and proactive, with the ability to adapt quickly in a changing environment.

We’re Committed to Inclusion 

We are proud to be an inclusive and equal opportunity employer. We celebrate diversity in all its forms.  We are a place where you can be you.  

Ready To Join Our Team & Make A Difference?  
Apply now and drive your career forward with one of the automotive industry’s most trusted names.  

STRICTLY NO AGENCIES PLEASE 
We kindly ask that agencies do not contact us regarding this vacancy.  We work with a carefully selected and trusted group of recruitment partners.  We do not accept unsolicited CVs sent to the recruitment team or directly to a hiring manager. We will not be responsible for any fees related to unsolicited submissions.

Cox Automotive is the world’s largest automotive service organisation. We
provide dependable solutions that improve performance and profitability
throughout the vehicle lifecycle to manufacturers, fleets, and retailers.
Our businesses are organised around our customers’ core needs across vehicle
solutions, mobility, remarketing, funding, and retail.

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Testimonials

Aneliese Platts
Senior Designer

“The people that work here are what sets Cox Automotive apart. We genuinely work as a team, and I feel the same level of support everywhere in the business. Working here is like a family away from home, but most importantly we have fun whilst doing it!”

Ann Fairbanks
Executive PA & Business Support

“I wouldn’t be where I am today without Cox Automotive. The company has real culture of learning, pushing the boundaries and making YOU better. It’s all built on strong values that are more than just words, they’re acted on every single day.”

Gemma Hepple
National Operations Manager

“In my nine years here, Cox Automotive has allowed me to learn, grow and hone my skills. There’s a real commitment to inclusion and diversity and today I am proud to be in what was historically perceived to be a ‘man’s’ role.”

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